Posts Tagged ‘increase sales’

Gold Medal Performances!?!?

Saturday, February 20th, 2010

Are any of you currently watching the Olympic Gold Medal Performances? You really should catch a couple. They tell the story of, Dreams, Passion, Hard work and Excellence all put into action from a plan! To make it to the Podium and stand on the top and receive a Gold Medal!

You know we are all kind of in the race to reach for the Gold! We are always in pursuit of a Golden Opportunity to find a customer and receive that awesome award of a Sale! This is our “Gold Medal”

Gold Medal Tips;

 1) Dream BIG

2) Create an action plan (networking , prospecting and marketing)

3) Practice your sales skills (have you walked your model lately and sold it to yourself?)

4) When you fall down, get back up! (there is always a finish line to everything!)

5) When you triumph, rejoice in your efforts! ( reward yourself, celebrate, get up on that podium for your Gold!

Regards until I see you again,

Kerry

Who’s In Your Pipeline?

Thursday, January 28th, 2010

pipe•line  (pīp• līn)n. 1. A conduit of pipe used for the conveyance of water, gas or petroleum products. 2. A channel by which information is privately transmitted 3. A line of supply.

Are you filling your pipeline with contacts, giving it the needed time and attention to keep it flowing smoothly? 

Are you using your pipeline effectively to turn your contacts into satisfied home buyers and sales growth for you and your company?

As part of my business, I am frequently called on to “Shop our Sales Team”.  This is a sales training tool I really enjoy because I get the opportunity to meet and visit with great New Home Sales People while helping them find ways to be more effective at the job they love to do!  I am however, (more often than I would like to say), sadly disappointed with the follow-up that occurs from this planned encounter. Think of how many pipelines  I could be in, if folks took the time to listen to me, offer to help me, get the appropriate contact  information from me in order to put me in their pipeline…, and then actually do something with  it this lead. Quality leads are the life line of every successful company and Sales Person.

Home Sales are a result of multiple contacts that are made in many ways and in many different fashions! These very special contacts happen through filling our pipeline and flowing customers through in an orderly system that works for you, feels good to them, and is done in a consistent manner.  Getting the needed information from people to fill our pipeline does not let us off the hook of applying the sales process from start to finish. We also need to be aware of the people who are ready, willing and able to purchase today, and not focus completely on the “how may I contact you in the future!”  Likewise, we need to make sure our follow-up will also include a regular pipeline cleanout that will remove contacts that only serve to “clog” the system and keep us from focusing on the current and future prospects that are truly in the market.  A pipeline that is allowed to become stagnant and clogged will prevent the sales process from flowing smoothly.                                                                                

People decide who to share their information with and who to buy from, before they decide where to buy. This very important and necessary information is used to build a stronger and better relationship so that we will know our customers more intimately and realize how they would prefer to receive our message and help, whether it is today, tomorrow, next month or even next year.   That is the point of Building Pipelines for a Better Tomorrow.

It is important to understand why this relationship with our customer and insight into their situations and needs by way of a follow-up pipeline, places us in the position of both PROCESS and PURCHASE. And isn’t following up as much of a process as the original execution of the total Sales Process in the Model Home? It just happens that too often it is the missing link that leaves us in the position of the one being eliminated rather than “the one” being selected!

 Let’s Build a Pipeline

1)  It’s pretty simple; Start a conversation, either on site, offline or online, and proceed with great, not empty questions that will provide you with quality information. Having your questions prepared will help you listen to their answers This is the exact information you need to know to enter them into your pipeline. Remember and remark on specifics about them that you can use in future communications; this will make you memorable to them!

2)   Insert these people and their conversations with their needs, wants and what’s going
      on in their lives, into your pipeline, which is the conduit for the conveyance
      of your “new and future information”. Stick to your schedule of regular follow-up, to
      keep the communication flowing on a regular basis. Do not let the pipeline get
      clogged or stagnant to due to lack of attention.

3)  Be a continual student of learning new information from these people. Make it a goal
      with every conversation to find out something new that will afford you the luxury of
      staying in even close contact with them! Allow yourself to converse with them about
      more than just the possibility of a sale, but rather about them personally. It’s ok to
      keep it personal; that is the basis of a solid working relationship, because guys, it is
      personal
, for you and them!

4) Follow-up and be persistent but relevant. Don’t be impatient: These are big decisions
      and they take time. What you are doing and how you are using this time is in the
      strength of your abilities and systems. Make sure you’re doing the very best to stay in  
      touch regularly, and provide the correct amount and quality of information that is
      needed.

5) Rate your Customers, as to how often to contact them. Know where they are in their
      buying cycle. This becomes obvious through your diligence, not desperation, in
      follow-up! “A” Buyers ABSOLUTELY will purchase a home in the very near
      future. “B” Buyers BELIEVE they will purchase a home very soon, but do not
      have all of their questions answered. “C” Buyers are CURIOUS, enough to consider this event and need both more time and more help.

Forming, filling and following-up with your Pipeline is the very root of what we do, not only to be in business, but more importantly to STAY in BUSINESS! Working a pipeline displays your professionalism and differentiates you from your competition. Don’t just turn to your pipeline when business is down.  If you use your pipeline as a reserve activity rather than a “best practice” you are missing the point and the people. If you plan on being chosen as “The One”, then build and fill your pipeline now and maintain it regularly…keep it moving!

Field of Dreams!

Tuesday, December 8th, 2009

“Build It and They Will Come”…do you remember this famous line from the 1989 movie “Field of Dreams”?  Kevin Costner plays the Iowa corn farmer who believes if he just builds a ball field, all the great players will show up.  Maybe that Hollywood approach worked then, but we know today that just creating an inviting environment and some wishful thinking will not bring in the people.

 

Gone are the days, at least for now, when we could put out our Open House signs, unlock our doors, and then wait as a steady stream of prospective buyers came to visit.  Now you are there in your model, and your doors are open.  But are the people coming to your “field of dreams”?  If you answered no, then how do you get them to come?

 

Let your mind wander a bit.  Are you marketing in every way you can think of that will put you and your homes in the “place of most potential”, by attracting visitors to your model.  Get creative with ways to attract interested visitors and play the “numbers” game…market as much and as often as possible to increase your traffic and your odds of making a sale.  Here are some ideas to try, but think outside of the box and add your own to the list.  Don’t be afraid to try something totally new and even “outrageous”!  If you close the door to your imagination, you may as well close the door to your model.  Remember it is not just about people coming to your model, it is equally as much about you getting out to the community by attending events, networking, and using the resources that are already in place for you to promote your product.

 

SIGNAGE

  • Put Awareness Riders on your signs to make them stand out both by their message but also by their shape. You could emphasize price point, monthly payment, or even FREE PIES!!  (remember that imagination).  Placement will make a difference, a corner spot will help them stand out.  Have a set of 4 per neighborhood and mix them up to create interest, don’t let your audience get bored!
  • Check your city’s website and direct people from a community event to your Model.
  • Banner buildings under construction as to their status and availability; “Now Selling” or “2 Remaining”.  People may be interested and need to be aware of the status and when and why they should stop back.
  • If they do show up at your model, what happens if you are not there?   How do they contact you?  Have a sign that is easily visible and welcoming, letting them how they can contact you.  “For Immediate Viewing, call…….”  If they are interested, you don’t want to miss them.

 INDIVIDUAL PROMOTION:

 

  • Sponsor an Open and Close event with each new model.  Have a VIP night before the official opening; past visitors will feel special that they were invited.  When the model closes, host another special closing celebration. 
  • Shop where they shop.  Place business cards on local bulletin boards, restaurants, markets, lumberyards; the possibilities are numerous.
  • Participate in local home shows, fairs and trade shows with a booth, literature, photos.
  • Consider even the Wedding Fair, with the first time buyer in mind.  Invite a past client who is a raving fan to be a second party testimonial while helping out in the booth.
  • Keep your local Chamber of Commerce up to date with current homes available.  Add flyers to their regular mailings, especially any that might go out to a families relocating to the community.
  • Don’t forget charitable giving (any time of the year!) and make sure you publicize it to the community.  How about a “Giving” tree in your community where neighbors and friends come by the model and put hats and mittens on the  Christmas tree that you will then donate to a local charity.  Make sure to take photos and submit to your local paper, Chamber website or your company website.
  • Form a networking group to enhance your personal business as well as your company’s growth.  Get the good news out about your homes and communities, and use your network to learn what others are doing.
  • Use your/your company’s website to promote your homes.  Link with your suppliers, vendors, and any local area businesses to get increased visibility.  Advertise your special promotions and update the site frequently to keep it fresh.  Include a link for potential visitors to get directions from their door to yours.
  • Send out a monthly newsletter with seasonal home maintenance and landscaping tips, buyer testimonials, and maybe a favorite seasonal recipe.  iContact works well for this kind of communication.
  • Are you a literary genius?  Even if not, take a shot a writing some short articles (or get some help) for the local community newspapers, promoting your homes, but also suggestions for buyers looking to buy (and sell!)  

 

EVENTS:

  • Host a Customer Appreciation event… a barbecue, picnic.  Encourage your customers to bring guests.  “Good Will” goes a long way!  Think seasonal.  It could be a holiday cookie exchange or a chili cook-off, the sky’s the limit!
  • Get involved with your local Habitat organization or other non-profit, and encourage your team and trade partners to work along with you.  Take advantage of any publicity that might come your way as a result, i.e.… press release, local news channel coverage, local newspaper article.
  • Always think seasonal.  Remember back to school supplies in September, pumpkins in the fall, an Easter egg hunt on an adjacent vacant lot. Take advantage of local advertising to get the word out.
  • Involve your small, local businesses and have a “ladies night out”.  Invite a few area vendors to set up in the various rooms of your model to demonstrate their products.  Send out invitations to your customer contact list to assure a response.  Ask the vendors to chip in for the advertising and refreshment expenses.  Everybody wins; the vendor, the customers and you when people and their guests visit you model!
  • Sponsor a contest for the kids and offer a prize so they will want to bring their parents back!   Provide them with a pre-printed drawing of your model and let them color it and add trees, flowers, snowmen, and puppy dogs.  (Make sure the address of the model is on the picture.)  When they return the picture, they will get a prize!
  • Have ongoing drawings at your model for simple things, like “count the candy canes in the jar” (remember, think seasonal). Make it a “photo-op” when the winner comes to claim their prize (gas card, coffee card, etc.) and post the photo (with permission of course) to your website or newsletter.
  • Host a House Warming party for your happy homeowners and have the builder there to answer any questions and show pride in their product and reputation.  Make sure to have your invited homeowners know they can bring guests who might be interested in a new home.

 

MLS ACTIVITIES:

  • Offer continuing education in your models.  Real Estate agents are always looking to fulfill these requirements and it gives your home increased visibility.  Every body wins.
  • Sponsor a Realtor Focus group in your model.  Based on their feedback, you will gain insight into ideas for future offerings and amenities.  Keep them in your loop so they will promote you.
  • Have a “Meet the Team” weekend.  Include the Builder, Designer, Sales Team, etc, to ensure that the Realtor community sees first hand the concierge level of care that your clients will receive.
  • Create a “Second Time Buyer” program for agents who sell more than one of your homes in a year.  Consider extending it even to those who have multiple showings of your properties during the quarter.  How about a gas card to ease the pain at the pump?

 

NEW CONSTRUCTION EXCLUSIVE PROMOTIONS:

 

  • New Home Planning Seminars, New Home Financing Seminars, Builder Blueprint Evaluation, Home Design/Decorating Seminar…anything that will attract potential clients who will be your future.  Reward them with something that directly applies to a new purchase.
  • Use Picasso or Kodak photo galleries to document the construction process to future homeowners and have reasons to call and email people!
  • Think Green.  Have experts in the field present ideas for protecting the environment that we can all be participating in.

 

Remember, the key to attracting new traffic is not about what you do some of the time; it is about what you do all of the time.  Consistent, repeated and innovative actions will net you the most gain.  While we all want to find ways to get more visitors during the “down” times, the professional knows that working daily to find your prospects is “Best Practice”, and should be a constant. Deciding that some of these ideas and your own ideas could work is the first step. Turning that decision into an action plan will get your valuable players to visit your field of dreams.